It's likely that you haven't spoken to one of our (human) experts yet.
The next step, after talking with our chatbot, is to talk through your needs and circumstances, to cover off anything that you weren't able to input on the form and get quotes for your new mortgage.
You can start a chat from the Expert help step. All you need to do now is to return to your application dashboard and start a chat by clicking the chat button and someone will be there to progress things for you.
If you've not made your way to that step yet, just let us know if we can help you answer all the questions on the form.
Speak to you soon!